Order and Delivery Terms

ORDER AND DELIVERY TERMS


Chia de Gracia is a registered company based in Helsinki Finland (business ID 2586067-2) We sell products to all legally adult individuals in Finland and the EU. All product prices are inclusive of VAT. We reserve the right to revise prices and shipping costs.

HOW TO ORDER

Placing an Order requires payment. Products can be ordered via the online web pages by adding them to the shopping cart and selecting the payment and shipping method at the internet cash register. The orders can be paid by credit cards or using PayPal.

While placing an order on an online store, you are required to know and be bound by the prevailing terms of delivery.

RETURNS & REFUNDS

Unopened and sale of serviceable products have a 14 day return policy.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any exchanges and returns must be agreed with the seller in advance. Seller will not be responsible for refunds of the shipping costs incurred. Defective products will only be replaced by a similar product. If you need to exchange it for the same item, send us an email at chiadegracia@gmail.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PAYMENT

Payment for products ordered from countries outside Finland can be made safely and easily via Paypal. We also accept the most common credit cards (Visa,  Business Eurocard and Mastercard).

ORDER AND PAYMENT CONFIRMATION

An order confirmation email will be sent to your email address upon successful completion of an order. Email address is required when ordering in order to receive confirmation. We also require the telefon number for the shipping of your parcel.

DELIVERY METODS AND COSTS

Orders will be mailed to the recipient. Shipping methods can choosed when making the payment. The be shipping costs will be displayed on the checkout screen while shopping. The shipping fees can also be cheched here.

DELIVERY

We ship the products quickly and the delivery takes approximately 3-7 days. Please note that shipments cannot be delivered to post box addresses. We are not responsible for delays caused by force majeure conditions or indirect damages caused due to delays. Changes in delivery times shall be displayed on the home page of online store.

We deliver to Sweden, Estonia, Latvia, Lithuania, Denmark, Germany, Netherlands, Belgium, Austria, Chezch Rebublic, Poland, Luxemburg, France, Hungary, Ireland, Italy, Spain, Portugal, Croatia, Bulgaria and Greek. The delivery cost can be seen in the cart when ordering.