ORDER AND DELIVERY TERMS
Chia de Gracia Oy is a registered company based in Helsinki Finland (business ID 2746897-3) We sell products to all legally adult individuals in Finland and the EU. All product prices are inclusive of VAT. We reserve the right to revise prices and shipping costs.
HOW TO ORDER
Placing an Order requires payment. Products can be ordered via the online web pages by adding them to the shopping cart and selecting the payment and shipping method at the internet cash register. The orders can be paid by Klarna, credit cards or with PayPal.
While placing an order on an online store, you are required to know and be bound by the prevailing terms of delivery.
RETURNS & REFUNDS
Unopened and sale of serviceable products have a 14 day return policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any exchanges and returns must be agreed with the seller in advance. Seller will not be responsible for refunds of the shipping costs incurred.
Defective products will only be replaced by a similar product. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
NOTE! Failure to pick up the parcel is not an order cancellation. We will collect a refund of 10 € for unpickuped shipments.
Payment for products ordered from Sweden can be made safely and easily via Klarna, most common credit cards and Paypal. Accepted credit cards are Visa, Visa Electron, Business Eurocard and Mastercard.
ORDER AND PAYMENT CONFIRMATION
An order confirmation email will be sent to your email address upon successful completion of an order. Email address is required when ordering in order to receive confirmation. We also require the telefon number for the shipping of your parcel.
DELIVERY METHODS AND COSTS
Orders will be mailed to the recipient. Shipping methods can be choosed when making the payment. The shipping costs will be displayed on the checkout screen while shopping.
We ship the products quickly and the delivery takes approximately 3-7 days. Please note that shipments cannot be delivered to post box addresses. We are not responsible for delays caused by force majeure conditions or indirect damages caused due to delays. Changes in delivery times shall be displayed on the home page of online store.
We deliver to Sweden, Estonia, Denmark, Germany, Netherlands, Belgium, France, UK, Ireland, Italy, Spain.
The delivery cost can be seen in the cart when ordering.
If you want to order from countries not mentioned on the list abowe, please eamil us email@example.com
We offer customer sevice in finnish and english.